Questions and answers
Frequently asked questions
Quick answers about ordering, paying and delivery. Can't find yours? Send us a message.
How do I place an order?
Add the furniture you like to your cart and go to checkout. You need a free account to check out, so that you can track your order and see its status at any time. Choose your delivery address and payment method, then confirm your order.
Which payment methods can I use?
You can pay with Cash on Delivery, bKash or Nagad. Pay in cash when your furniture is delivered. Our team will confirm your order by phone.
I paid with bKash or Nagad. Is my order confirmed straight away?
No. After you send the payment, you enter the Transaction ID (TrxID) on your order page. Your order stays pending until our team has checked the payment, and it is only marked as paid after that check. Orders that are still unpaid after 24 hours are cancelled automatically so the stock can go to other customers.
Can I pay part now and the rest on delivery?
Yes. At checkout, choose bKash or Nagad and then "Pay 35% now". The exact advance and the remaining balance are shown before you place the order. Your order is confirmed once our team has verified the advance. The remaining balance is paid in cash when your furniture is delivered.
How much is delivery?
Delivery inside Dhaka district is ৳300 and outside Dhaka it is ৳800. The exact charge for your district is shown on the product page and at checkout before you pay.
How can I track my order?
Log in and open My Orders in your account. Each order shows its current status, the payment status and a timeline of updates. You can also download an invoice from the order page.
Can I cancel an order?
You can cancel an order yourself from its page while it is still pending and unpaid. If you need help with an order that has already moved on, please contact us.
What is your return and refund policy?
Our return and refund policy explains what can be returned and how refunds are handled.
Is there a warranty?
Our furniture comes with a 12-month warranty against manufacturing defects. Please keep your invoice, which is available in your account, as proof of purchase.
How do I contact you?
Use the contact form. We reply to every message.